Supplemental Damage
After the vehicle has been disassembled, we'll be able to generate and
document all damaged items on your vehicle, excluding a few systems that
can't be tested until a vehicle is reassembled. A revised estimate will
be transmitted to your insurance company along with photo documentation
for approval. If additional parts are required, we'll expedite the
order.
Vehicle Disassembly
At this point, our ICAR-trained and ASE-certified technicians will take
apart the damaged area and inspect it for any "hidden" damage that will
affect the repair time and cost.
History
To
date, Cavallino's has repaired more than 40,000 vehicles, providing
high quality, comprehensive collision repair service at a reasonable
price! THIS vehicle?…is NOT one of the 40,000. Give us a call the next
time you need quality auto body & frame repair: 1 (650) 326-9800
What you should know about the collision repair process
Following the initial visual inspection and estimate approval, we will, when possible, preorder your parts based on the inspection so that they'll arrive on or before the scheduled repair start date. The order is usually faxed directly from our computerized estimating system. If required, subsequent orders will be placed once the damaged area has been dissembled and inspected.
FAQ'S
Yes, we have made arrangements with both Hertz & Enterprise to offer our clients special rates. If you have an Insurance claim and rental car coverage, the responsible insurance company will be billed directly. Our staff will happily arrange for the rental company to pick you up at Cavallino and return you when your repairs are complete—all to make your repair experience as painless as possible!
FAQ'S
In a word, YES. Under California law, we can't waive the deductible. Be cautious of any shop willing to save you the deductible as that shop will probably cheat your insurance company or you and be willing to violate the law.
Before you pull out your wallet for the deductible, check your insurance policy or contact your insurance agent to see if a deductible is required. In most cases, the deductible only applies if you were at fault. Fault is determined by the insurance company based on accounts of the accident from all parties, witnesses and, if you're lucky, a police report. If there is a deductible to be paid, we must collect it when you pick up your vehicle.
FAQ'S
An insurance friendly shop, Cavallino is a Direct Repair Program (DRP) provider for many leading insurance companies. We're proud to work in concert with any insurer who shares our focus and commitment to provide customers with exceptional service and product quality.
The advantage of a DRP to the insurance company is reduced cost—plain and simple. For you, the consumer, the only advantage is a somewhat shorter repair time and, perhaps, a less stressful repair process.
There are many good insurance companies and some not so good. There are some good repair shops and many not so good. In some cases, participation in a DRP program requires shops to work below a manufacturer's standard or use inferior parts. And many repair shops are willing to comply in exchange for a steady flow of business. The bottom line is trust: Is your insurance company looking out for your best interest or theirs? Is the shop committed to making honest, quality repairs or a quick buck? Who's to know? As a consumer under California law, you have the right to choose the shop, and you'll want to choose a shop you can trust-a shop such as Cavallino.
FAQ'S
We accept personal checks, MasterCard, Visa and, of course, cash—but not American Express. So despite the card's advertising, it's Ok to leave home without it.
What you should know about the collision repair process
Insurance Approval
Once upon a time, insurance companies sent out auto claims adjusters to inspect damaged vehicles before repairs were done. Today, most insurance companies have a "Direct Repair" program (DRP) in which authorized collision repair shops act as the eyes and ears of the insurance companies, replacing the auto claims adjusters.
The idea behind such programs is to enhance the efficiency of the repair process and save money. With DRP, we at Cavallino will communicate directly with your insurance company, taking photos and making notes at each step in the repair process and electronically uploading the information to the insurance company's claims department for review and approval.
If your insurance company doesn't have a direct repair program with Cavallino, we'll work with the company's auto claims adjuster for the inspection and approval of estimates. Either way, the final product from Cavallino will be of the highest quality.
Once upon a time, insurance companies sent out auto claims adjusters to inspect damaged vehicles before repairs were done. Today, most insurance companies have a "Direct Repair" program (DRP) in which authorized collision repair shops act as the eyes and ears of the insurance companies, replacing the auto claims adjusters.
The idea behind such programs is to enhance the efficiency of the repair process and save money. With DRP, we at Cavallino will communicate directly with your insurance company, taking photos and making notes at each step in the repair process and electronically uploading the information to the insurance company's claims department for review and approval.
If your insurance company doesn't have a direct repair program with Cavallino, we'll work with the company's auto claims adjuster for the inspection and approval of estimates. Either way, the final product from Cavallino will be of the highest quality.
What you should know about the collision repair process
Authorization to Repair
Regardless of who is paying for the repairs, California consumer law and the Bureau of Automotive Repair will require you, the legal owner of the vehicle, to authorize the repair. Once the vehicle is disassembled and reinspected, "hidden" damage may be discovered, requiring your authorization again to proceed with the repair.
Regardless of who is paying for the repairs, California consumer law and the Bureau of Automotive Repair will require you, the legal owner of the vehicle, to authorize the repair. Once the vehicle is disassembled and reinspected, "hidden" damage may be discovered, requiring your authorization again to proceed with the repair.
Frequently Asked Questions
Will my car be the same after the repair?
We will restore the damaged area to its pre-accident condition, repairing what was crunched and making sure the new paint and parts blend perfectly with the surrounding area.
We will restore the damaged area to its pre-accident condition, repairing what was crunched and making sure the new paint and parts blend perfectly with the surrounding area.
Frequently Asked Questions
What is your warranty?
Cavallino provides a lifetime warranty on our workmanship and Standox paint for as long as you own your vehicle. Replacement parts typically carry a one-year warranty, however at Cavallino we extend that warranty to two full years on all factory (OEM) parts. We offer the industry's only two-year warranty on all OEM parts.
Cavallino provides a lifetime warranty on our workmanship and Standox paint for as long as you own your vehicle. Replacement parts typically carry a one-year warranty, however at Cavallino we extend that warranty to two full years on all factory (OEM) parts. We offer the industry's only two-year warranty on all OEM parts.
What you should know about the collision repair process
Initial Estimate of Damage
When your vehicle arrives, we'll inspect it for visual damage and create an estimate. This estimate is for planning purposes only since there may be hidden damage, below the surface, that will require supplemental repair and parts. At Cavallino, we won't overlook any damages related to your loss. In addition, we'll guarantee to return your vehicle to pre-accident condition.
When your vehicle arrives, we'll inspect it for visual damage and create an estimate. This estimate is for planning purposes only since there may be hidden damage, below the surface, that will require supplemental repair and parts. At Cavallino, we won't overlook any damages related to your loss. In addition, we'll guarantee to return your vehicle to pre-accident condition.
What you should know about the collision repair process
Modern vehicles are technological wonders, with the majority of vehicles designed for maximum safety and fuel efficiency. But, the advanced technology has made today's vehicles a repair challenge as well, usually requiring complex procedures, sophisticated equipment and craftsmen who know how to bring damaged vehicles back to factory specifications.
Although each vehicle repair is unique, there are common steps in the process. Following is an overview of what you and your vehicle will experience at Cavallino.
Frequently Asked Questions
Do you use factory parts?
We prefer to use Original Equipment Manufacturer (OEM) parts to help ensure a quick, quality repair. With OEM parts, we know what to expect in terms of fit and finish. Non-OEM parts tend to vary in quality and often lead to delays as they fail to meet our quality control standards. Yet, the fact is, vehicle manufacturers don't create every part for their products. Many parts are farmed out, for example, radiators and taillights. So the typical modern vehicle starts out with a combination of OEM and sub-contracted (technically non-OEM) parts. Our goal is to use only the highest quality parts—OEM or not—that allow us to return a vehicle to its pre-accident condition of safety and performance.
We prefer to use Original Equipment Manufacturer (OEM) parts to help ensure a quick, quality repair. With OEM parts, we know what to expect in terms of fit and finish. Non-OEM parts tend to vary in quality and often lead to delays as they fail to meet our quality control standards. Yet, the fact is, vehicle manufacturers don't create every part for their products. Many parts are farmed out, for example, radiators and taillights. So the typical modern vehicle starts out with a combination of OEM and sub-contracted (technically non-OEM) parts. Our goal is to use only the highest quality parts—OEM or not—that allow us to return a vehicle to its pre-accident condition of safety and performance.
Frequently Asked Questions
How long will the repair take?
The length of time depends on a variety of factors, including the extent of damage, availability of parts and responsiveness of the insurance company (companies) and vehicle owner. Typically, a repair with no special requirements or issues will take between three and seven days after we've received insurance company/owner approval to proceed and the parts.
The length of time depends on a variety of factors, including the extent of damage, availability of parts and responsiveness of the insurance company (companies) and vehicle owner. Typically, a repair with no special requirements or issues will take between three and seven days after we've received insurance company/owner approval to proceed and the parts.
About Our Company
A 30-Year Reputation For Quality
Cavallino was created to restore exotic automobiles from Ferrari and other high-end European manufacturers. Over the years, we've won more than 100 Concours d'Elegance events with dozens of vehicles.
Utilizing our expertise and good practices learned in restoring and repairing those vehicles, we expanded into the collision repair business for all domestic and foreign makes and models — from mainstream vehicles to the exotic. To date, we've repaired more than 40,000 vehicles, providing high quality, comprehensive collision repair service at a reasonable price. In doing so, we've achieved preferred status with many of the leading insurance companies, participating in a variety of Direct Repair Programs (DRP) programs.
We have auto repair craftsmen who are considered the best in their field — professionals who are continually enhancing their expertise. And we use the latest repair technology for maximum accuracy, the best parts available for safety and performance and waterborne paints for a clean, healthy environment. We also have a highly skilled office staff, knowledgeable in all phases of insurance claims and processing.
We have everything that's required to ensure a high quality repair that meets or exceeds our customers' expectations, and we back it up with the best warranty in the industry!
Utilizing our expertise and good practices learned in restoring and repairing those vehicles, we expanded into the collision repair business for all domestic and foreign makes and models — from mainstream vehicles to the exotic. To date, we've repaired more than 40,000 vehicles, providing high quality, comprehensive collision repair service at a reasonable price. In doing so, we've achieved preferred status with many of the leading insurance companies, participating in a variety of Direct Repair Programs (DRP) programs.
We have auto repair craftsmen who are considered the best in their field — professionals who are continually enhancing their expertise. And we use the latest repair technology for maximum accuracy, the best parts available for safety and performance and waterborne paints for a clean, healthy environment. We also have a highly skilled office staff, knowledgeable in all phases of insurance claims and processing.
We have everything that's required to ensure a high quality repair that meets or exceeds our customers' expectations, and we back it up with the best warranty in the industry!
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