In a word, YES. Under California law, we can't waive the deductible. Be cautious of any shop willing to save you the deductible as that shop will probably cheat your insurance company or you and be willing to violate the law.
Before you pull out your wallet for the deductible, check your insurance policy or contact your insurance agent to see if a deductible is required. In most cases, the deductible only applies if you were at fault. Fault is determined by the insurance company based on accounts of the accident from all parties, witnesses and, if you're lucky, a police report. If there is a deductible to be paid, we must collect it when you pick up your vehicle.
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