Following the initial visual inspection and estimate approval, we will, when possible, preorder your parts based on the inspection so that they'll arrive on or before the scheduled repair start date. The order is usually faxed directly from our computerized estimating system. If required, subsequent orders will be placed once the damaged area has been dissembled and inspected.
What you should know about the collision repair process
Following the initial visual inspection and estimate approval, we will, when possible, preorder your parts based on the inspection so that they'll arrive on or before the scheduled repair start date. The order is usually faxed directly from our computerized estimating system. If required, subsequent orders will be placed once the damaged area has been dissembled and inspected.
FAQ'S
Yes, we have made arrangements with both Hertz & Enterprise to offer our clients special rates. If you have an Insurance claim and rental car coverage, the responsible insurance company will be billed directly. Our staff will happily arrange for the rental company to pick you up at Cavallino and return you when your repairs are complete—all to make your repair experience as painless as possible!
FAQ'S
In a word, YES. Under California law, we can't waive the deductible. Be cautious of any shop willing to save you the deductible as that shop will probably cheat your insurance company or you and be willing to violate the law.
Before you pull out your wallet for the deductible, check your insurance policy or contact your insurance agent to see if a deductible is required. In most cases, the deductible only applies if you were at fault. Fault is determined by the insurance company based on accounts of the accident from all parties, witnesses and, if you're lucky, a police report. If there is a deductible to be paid, we must collect it when you pick up your vehicle.
FAQ'S
An insurance friendly shop, Cavallino is a Direct Repair Program (DRP) provider for many leading insurance companies. We're proud to work in concert with any insurer who shares our focus and commitment to provide customers with exceptional service and product quality.
The advantage of a DRP to the insurance company is reduced cost—plain and simple. For you, the consumer, the only advantage is a somewhat shorter repair time and, perhaps, a less stressful repair process.
There are many good insurance companies and some not so good. There are some good repair shops and many not so good. In some cases, participation in a DRP program requires shops to work below a manufacturer's standard or use inferior parts. And many repair shops are willing to comply in exchange for a steady flow of business. The bottom line is trust: Is your insurance company looking out for your best interest or theirs? Is the shop committed to making honest, quality repairs or a quick buck? Who's to know? As a consumer under California law, you have the right to choose the shop, and you'll want to choose a shop you can trust-a shop such as Cavallino.
FAQ'S
We accept personal checks, MasterCard, Visa and, of course, cash—but not American Express. So despite the card's advertising, it's Ok to leave home without it.
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